DataOne's on-site engineers are available 24/7, 365 days a year, to handle incidents and perform 'remote hands'. Because enough engineers are always on-site, our datacenters deliver extremely high guarantees.
Whether you ship us new hardware or already colocate with us, our own deeply technical staff can act as your remote hands on the ground whenever you need it — nothing outsourced, nothing queued.
Management of your IT equipment, including extensive monitoring and maintenance, can be provided on request. Your IT equipment is managed 24/7 by our own technical staff, and any disruptions can be resolved quickly.
This way, you don't have to worry about your IT equipment and can keep focusing on your day-to-day business.
DataOne staff is available at all times for on-site support. When you urgently need 'remote hands' because your own staff is unavailable, DataOne staff is ready to lend a helping hand.
Every cable we run is labelled, logged and dressed with the same care you'd expect from your own team — because precise, predictable work is what makes remote hands trustworthy.
Our engineers work inside your racks every day, so cabling and port changes are handled by people who already know the environment — not a ticket queue.
Typical remote hands tasks our on-site engineers handle for you — day or night.
Hung server or switch? We power-cycle it on request, any time.
Failed disk, RAM or PSU? We replace it and confirm it's back up.
We accept shipments, unbox, rack and cable new equipment for you.
Network or power cabling changes, handled precisely and logged.
Status lights, cabling and physical health checks, reported back to you.
Basic OS support and reinstalls on request, from a team that knows your setup.